FAQs

ROGO connects vendors & renters to one another for rental needs. Vendors post their items with rental details and the renter submits a rental request if they like what they see! The vendor must approve a request to finalize the transaction.

The app is free to download. Renters only pay the rental fee posted by lenders, no hidden fees. Vendors are charged a 15% service fee to help operations continue to run smoothly.

Only vendors need to complete a STRIPE account for safe and secure payment processing.

ROGO requires a valid credit card.

ROGO is available to download anywhere in the USA. As a new app, not all locations will have a large inventory so we encourage everyone to share with their friends so we can keep building our community.

Each post identifies a “Pick-Up/Drop-Off” preference by the vendor. If you are unsure or need a modification, send the lender a message! Make sure you are comfortable with the exchange process before submitting your rental request.

Message your vendors about any modification requests. If you ever run into issues, you can message our team at [email protected] or find the Get Help button.

We want your feedback! Go to your profile tab and select the Send Feedback button. Another way is to shake your phone and you will see the same prompt to leave feedback.

If your item is broken, lost or stolen – you can submit a BLS report against the renter. Renters are held financially responsible. See “What is BLS” for more details.

BLS stands for Broken, Lost, Stolen. When a vendor post their item, they set a daily rental price as well as a BLS price which indicated the fair market value of their item. If an item is broken, lost or stolen then the vendor submits a BLS report to the renter and the renter is held responsible.

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As a vendor, you can submit a partial BLS by identifying the percentage of BLS to charge. For more details, email your questions to our support team [email protected]

This means the item you rented was damaged or never returned. Not all BLS reports charge 100% so make sure to review what you are being charged. If you have questions, message your vendor! If you need support, email our team [email protected].

Only if you believe the BLS to be false, click Report Vendor button. Otherwise, select Acknowledge. If you do nothing, you will be charged after 72 hours.

We encourage everyone to leave a review. Please note that you have 72 hours after confirming a drop-off to leave a review. During this time, neither party can see the review left for them. After this timeframe, reviews are posted and the ability to leave a review is closed.

Yes, we do not allow any illegal activity or inappropriate posts. See our terms & conditions. ROGO reserves the right to delete posts that break our community guidelines or suspend/delete accounts.

We love your questions! Send us an email to [email protected] and our team will be sure to respond!