FAQs

ROGO connects vendors and renters for rental needs. Vendors post items with details, and renters can submit a rental request. The vendor must approve the request to complete the transaction.

The app is free to download. Renters only pay the rental fee set by vendors—no hidden fees. Vendors are charged a 15% service fee to support platform operations.

Only vendors need to create a STRIPE account for safe and secure payment processing.

ROGO accepts valid credit cards for all transactions.

ROGO is available across the USA. Some areas may have limited listings initially—invite your friends to help grow the community!

Each listing includes a “Pick-Up/Drop-Off” method chosen by the vendor. If you need changes, message the vendor before submitting your request.

Message your vendor directly for modifications. For issues, contact our team at support@rogorent.com or use the “Get Help” button.

We appreciate feedback! Go to your profile tab and use the “Send Feedback” button.

If your item is broken, lost, or stolen, submit a BLS report. Renters are held financially responsible. See the “What is BLS” section for more details.

BLS = Broken, Lost, Stolen. Vendors set a BLS price reflecting fair market value. If issues occur, a BLS report is submitted and the renter may be charged accordingly.

Vendors can submit a partial BLS report, specifying the percentage of value affected. For help, contact support@rogorent.com.

This means an item you rented was damaged or not returned. Review the BLS report carefully. If incorrect, report the vendor. If correct, acknowledge it. Inaction results in charges after 72 hours.

Leave a review within 72 hours of the drop-off. Reviews remain hidden during this window and become visible afterward.

Yes. Illegal or inappropriate posts are prohibited. Violations may result in content removal or account suspension. See our Terms & Conditions.

We’d love to help! Email us at support@rogorent.com and we’ll respond as soon as possible.