Rogo LLC
Privacy Policy
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Last Updated: May 27, 2022
Rogo, LLC (“Rogo,” “we,” “us,” “our,” or “ours”) is committed to respecting the privacy rights and concerns of all users of our website ( the “Site”) and mobile app (the “App”) where this Privacy Policy is posted, and of other services we make available (collectively with the Site and App, the “Services”). Therefore we have established and implemented this Privacy Policy to inform visitors to the Site or App how we use and protect the information we collect and store through the Services. By accessing the Site or App or using any of the Services, you consent to our collection, use, storage, deletion and disclosure of information relating to you as set forth in this Privacy Policy. This Privacy Policy is effective as of the date set forth above and is only applicable to the Services and not to any other website that you may be able to access from the Site or App, which may have its own data collection and use practices and policies.
This policy answers the following questions:
1. WHAT INFORMATION DOES ROGO COLLECT ABOUT YOU AND HOW DO WE USE IT?
We may also collect your browser type and when and from what location you access the Services. Geolocation data is collected per your permission and is used to show you the nearest items that are available for rent or purchase. Further, non-personal information may be collected and aggregated to measure the number of visits, average time spent on a page, page views, access times and other statistics about users of the Services. We may also use this data to monitor the Services’ performance and to make the Services easier and more convenient to use (e.g., to strengthen search engine optimization for rentals). See Log Information and Device Information below for more information.
We collect personal information when you create an account through the Services, participate in registration forms, make a rental available or take advantage of a rental through the Services, or receive customer or technical support offered through or in connection with the Services.
If you create an account for the Services using “Facebook Login” or “Gmail,” services provided by Facebook, Inc. (“Facebook”) and Google, respectively, you will be required to enter your Facebook or Gmail credentials. First-time users will see a consent screen hosted on the Facebook or Google website to grant Rogo permission to access specific information. After you consent, we will be able to securely access your Facebook or Gmail account information in order for us to create a new Rogo account and provide a personalized user experience for you.
By submitting personal information through the Site or App, you authorize us to share this personal information for the purposes identified, such as responding to user inquiries, processing transactions, distributing materials, and requesting feedback.
We may make your personal information non-personally identifiable by either combining it with information about other users (aggregating your personal information with information about other users), or by removing characteristics (such as your name or email address) that would make the information personally identifiable (the “Analytical Data”). This process is known as de-personalizing your information. We are expressly authorized to make any commercial use of the Analytical Data, including without limitation, sharing the Analytical Data with third parties.
We employ cookies in certain areas of the Site to allow us to provide information to make your online experience more convenient. For example, when you return to the Site after logging in, cookies provide information to the Site so that the Site will remember who you are on subsequent visits, speeding up or enhancing your experience of the Services by, for instance, tailoring content to you and keeping track of your login name and password. While Rogo does not use cookies to track your visit to the Site or the App, third parties whose websites are accessible through links on the Site may use their own cookies when you link to their site or service. We do not control these third parties’ use of cookies and cannot guarantee that they will uphold the same privacy standards as Rogo. We expressly disclaim any and all liability related to the collection, use or disclosure of information by third parties. You should review the privacy policies of any third-party sites that you visit through a link from the Site or App to understand how these third parties use cookies and the information they collect through cookies. Most cookies that we use are “session cookies” which means that they are automatically deleted at the end of each session.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you a chance to decide whether or not to accept it.
2. WILL WE SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES?
We share your personal information to provide the Services to you; deliver products and services you request or rent; complete transactions; handle your customer service questions or issues; and send communications to you about promotions, updates, or special offers from us that may be of interest to you. We will share the personal information we collect from you under the following circumstances, and you expressly authorize us to share your information as follows:
3. WHAT CHOICES DO YOU HAVE ABOUT THE COLLECTION AND USE OF YOUR PERSONAL INFORMATION?
a. Control of Your Information. You may update or delete your some of your personal information or modify your account preferences for the Services by accessing your profile page on the account interface provided through the Service.
b. Opting Out of Communications From Us. If you no longer want to receive emails or other announcements, you may unsubscribe by using the “unsubscribe” button, or by contacting us at support@rogorent.com. Please note that you cannot unsubscribe from certain correspondence from us, including messages relating directly to your account.
4. WHAT SECURITY MEASURES DO WE TAKE TO SAFEGUARD YOUR PERSONAL INFORMATION?
The personal information that you provide to us is stored on servers which are protected by protocols and procedures designed to ensure the security of such information. We restrict access to personal information to our employees, independent contractors and agents who need to know this information in order to develop, operate and maintain the Service. All Rogo personnel who have access to this information are trained in the maintenance and security of such information.
However, no server, computer or communications network or system, or data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect user information, we cannot ensure or warrant the security of any information you transmit to us or through the use of the Services. You acknowledge and agree that you provide such information and engage in such transmissions at your own risk. Once we receive a transmission from you, we will endeavor to maintain its security on our systems.
5. MEDIATION
You agree that, in the event any dispute or claim arises out of or relating to this Privacy Policy, you and Rogo will attempt in good faith to negotiate a written resolution of the matter directly between the parties. You agree that if the matter remains unresolved for forty-five (45) days after notification that a dispute exists, all parties shall join in mediation services in Clark County, Washington with a mutually agreed mediator in an attempt to resolve the dispute. Should you file any arbitration claims, or any administrative or legal actions without first having attempted to resolve the matter by mediation, then you agree that you will not be entitled to recover attorneys’ fees, even if you would otherwise be entitled to them.
6. NOTIFICATION OF CHANGES
This Privacy Policy is effective as of the date stated at the top of this policy. Please note, we may change this Privacy Policy from time to time and will post any changes on our Site and make them available from the App as soon as they go into effect. We will update the effective date of the Privacy Policy from time to time when we make changes to it. By accessing or continuing to access the Services after we make any such changes to this Privacy Policy, you are accepting such changes. Please be aware that, to the extent permitted by applicable law, our use of information is governed by the Privacy Policy in effect at the time we use the information. We encourage you to periodically review this page for the latest information on our privacy practices.
7. QUESTIONS? CONTACT US
If you have any questions about our privacy practices or this Privacy Policy, please contact us by email at support@rogorent.com.